Refund Policy

Effective Date: 22nd April 2025
📧 Email: ahmed [@] azahar.in
🌐 Website: https://azahar.in
📍 Address: Bagariguri, Juria, Nagaon, Assam - 782124

🧾 Introduction

Thank you for choosing Azahar – your trusted resource for IT tips, Linux server guides, CMS solutions, and cybersecurity insights. We aim to provide high-quality digital content, eBooks, services, and tutorials. Customer satisfaction is our priority.

This Refund Policy outlines your rights, our responsibilities, and the conditions under which refunds may or may not be issued.

This policy complies with relevant digital commerce regulations, including the Consumer Protection Act (India), GDPR (EU), CCPA (California), and other globally accepted standards.

🔍 What Products or Services Are Covered?

Azahar primarily offers digital products and services, including but not limited to:

• Downloadable eBooks or PDFs
• Subscription-based knowledge access (if applicable)
• Paid technical guides
• Digital courses or membership content
• Consulting or one-time service access (if offered)

This policy applies to all paid content and services provided through https://azahar.in.

📌 General Refund Terms

Due to the intangible and non-returnable nature of digital goods, we follow a strict but fair refund policy.

❗ Important Notice:

We do not offer refunds for downloaded or accessed digital content unless one of the exceptions below applies.

✅ Eligible Scenarios for Refund

A refund may be issued only under these specific conditions:

1. Technical Errors

If you were unable to access or download a product due to a technical glitch (e.g., broken link, expired file), and we cannot resolve the issue within 72 hours of your support request.

Example:

• You purchased a Linux server PDF but the link didn’t work, and we failed to deliver a working copy after support.

2. Duplicate Payments

If you were accidentally charged more than once for the same product or subscription, we will refund the extra charge.

Example:

• Your card was charged twice for the same purchase due to a network delay.

3. Wrong Product Delivered

If we deliver an entirely different file than what was advertised and cannot correct it within 72 hours of being notified.

Example:

• You purchased an AIO CMS Guide but received a PDF about automotive repair by mistake.

4. Subscription Auto-Renewal (If Applicable)

If you were charged for a subscription renewal without realizing it, and you haven’t accessed the content in that billing period, you may request a refund within 7 days.

❌ Non-Refundable Scenarios

Refunds are not available in the following cases:

• You simply changed your mind after purchase.
• You didn’t read the product description or assumed incorrect expectations.
• You experienced buyer’s remorse after downloading the file.
• You claimed the file was not helpful but it was delivered as described.
• You shared, copied, or redistributed the product (violating our terms).
• You purchased a discounted or promotional item clearly marked as final sale.
• You missed a limited-time offer and want to retroactively get the discount.
• Your system or device doesn’t support the file format after delivery.
• You made the purchase using someone else’s payment method without consent.

💡 How to Request a Refund

To request a refund, follow these steps:

Step 1: Contact Us Within 7 Days

📧 Email us at ahmed [@] azahar.in with:

• Your full name
• Transaction ID or invoice
• Product name
• Reason for refund
• Screenshots (if applicable)

Step 2: Wait for a Response

We typically respond within 24–48 hours. If additional info is required, we’ll reach out.

Step 3: Refund Issued (if approved)

Once approved, the refund will be processed using the original payment method. Processing times vary by bank or payment provider, typically within 5–10 business days.

🏦 Refund Method and Timelines

⚖️ Our Right to Refuse Refunds

Azahar reserves the right to decline a refund if:

• We detect abuse or fraudulent behavior
• You’ve violated our Terms of Use
• You have made multiple refund claims in a short period
• Your claim lacks proof or appears dishonest

We aim to be fair—but also protect the sustainability of our small digital platform.

📘 Summary of Refund Scenarios

🔐 Data Protection in Refund Process

During the refund process, we may need to collect:

• Your name
• Transaction details
• Contact email

This data is used only to process your request and will be stored securely. We will not share your information with third parties unless legally required.

For more, see our Privacy Policy.

🔊 Voice Assistant-Friendly Summary

If you're using a voice assistant, here’s a quick summary:

“Azahar offers refunds for technical issues, wrong product delivery, duplicate payments, or unused subscriptions. We don’t refund digital products once accessed or downloaded.”

📄 Refunds for Courses or Consultations (If Offered)

If we later provide online courses, workshops, or 1:1 consulting, refund terms will be:

• Full refund within 24 hours if access hasn’t been granted.
• 50% refund within 48 hours if partially accessed.
• No refund if full access has been given or sessions delivered.

🛡️ Governing Law and Jurisdiction

This Refund Policy is governed by the laws of India, specifically the Consumer Protection (E-Commerce) Rules, 2020.

In case of disputes:

• You agree to resolve it amicably first.
• Jurisdiction falls under the courts of Nagaon, Assam.

✍️ Modifications to This Refund Policy

We may update this policy at any time for transparency, legal compliance, or product changes.

• Last updated date will be posted on top.
• We encourage you to review the policy regularly.

🤝 Contact Us

Have questions or concerns about our Refund Policy?

📧 Email: ahmed [@] azahar.in
🌐 Website: https://azahar.in
📍 Address: Bagariguri, Juria, Nagaon, Assam - 782124

We're here to support you with honesty and transparency.